Announcements

SIS Company performance "Itsuzoyaha" ticket refund information
<Customers who purchased tickets at the Setagaya Public Theater Ticket Center or online>

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[Refund target performance] Sunday, August XNUMX, XNUMX XNUMX:XNUMX

[Refund period] August XNUMX, XNUMX (Wednesday) XNUMX:XNUMX to October XNUMX, XNUMX (Sunday) XNUMX:XNUMX

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<Customers who have already issued tickets>

XNUMX) Customers who have issued tickets at Seven-Eleven (including those who have paid by credit card from online tickets)

Please bring your ticket to the 9-Eleven store where you issued the ticket.I would like a refund in exchange for the ticket.If you are unable to come to the ticketing store, please follow the procedure in 1) for a refund by mail or at the Setagaya Public Theater Ticket Center window (after September XNUMXst).

XNUMX) Customers who have difficulty visiting the XNUMX-Eleven store that issued the ticket

[Refund by mail]
Enclose a memo stating the purchased ticket and refund information (name, phone number, financial institution name, branch name, deposit type, account number, account name) to the "Setagaya Public Theater Ticket Center". After that, please send it by mail.We will transfer the ticket price and shipping fee to the designated account.

*Please allow time for the transfer.

*Please be sure to send by simple registered mail.Please note that refunds cannot be made for non-delivery due to non-delivery due to ordinary mail.

* The postage for sending the ticket will be refunded as the first-class standard postage.
(Normal postage 84 yen + simple registered mail 320 yen = 404 yen)
Please note that even if you send the item with a standard first-class postage rate or higher, the postage of the standard first-class postage will be refunded.

<Destination>
〒154-0004
4th floor, 1-1-5 Taishido, Setagaya-ku, Tokyo
Setagaya Cultural Foundation Setagaya Public Theater Ticket Center
"Itsuzoyaha" refund clerk

Refund deadline: Sunday, October 2023, 10

[Refund at Setagaya Public Theater Ticket Center]
Counter operations will resume from 9:1 on Friday, September 10st.Please bring your ticket to the Setagaya Public Theater Ticket Center (Sangenjaya Carrot Tower 00F, business hours 5:10-00:19).I would like a refund in exchange for the ticket.

<Customers whose tickets have not yet been issued>

XNUMX) Customers who have paid by credit card for online ticket purchase

Customers do not need to complete the refund procedure themselves.
After processing the refund at a later date, the refund will be made sequentially from each card company you used, so please check.
Please contact your credit card company for the timing of the refund.

*If you have already issued a ticket at Seven-Eleven, please follow XNUMX) above.

[Contact Us]
Setagaya Public Theatre Ticket Centre
03-5432-1515 (10: 00 ~ 19: 00)